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Property Management for Owners & A Home for Tenants

Binu Prakash

Managing Partner

Exactly two years back Binu Prakash relinquished his 18 years of IT career to add an impact in the property management space. The story dates back to 2005 when Binu was working abroad for a corporate firm. He owned a house in Bangalore and was worried about his property illegally being acquired /misused by a third party service provider. Sharing his concern with few of his colleagues and property managers abroad, he observed the bitter truth about the industry. He made up his mind to open doors for a transparent and a much reliable property management firm in India. And thus in 2007 SANGAU came into being.

“I saw it as an opportunity to help property owners as well as a means to do my bit to organize services in the real estate sector. There is a lot of potential in this emerging India that we see happening around us.The real estate sector is still unorganized and a lot is being defined, debated and implemented. There is a big influx of people to town and cities. Residential needs will only rise and so will managing their properties,”explicates Binu.

"SANGAU provides two types of services – Property Management services with or without rentals. Both include regular property inspections, preventivemaintenance,and statutory payments"

The Residential Property Management Expert

The journey of SANGAU has been a transformational one since inception. When they began, the term ‘Property Management’ was still at an infancy stage. Being successful in educating their clients and effectively managing their property, the company over the years has carved a niche for itself in this unique space.Today,the majority of their clients are NRIs and needless to say they are expanding their business through means of a trust, referrals, and word-of-mouth publicity.

Explaining the silver lining, Binu speaks,“Tenants who occupy SANGAU- managed property are very valuable to us.They are the reason for our existence and the reason the property owner gets Return on Investment (RoI). In the last 10 years of our existence, we have had a‘No Broker Fees’ policy. I’m really proud to state that we have never charged broker fees or commissions to any of our tenants who have occupied SANGAU managed property.”

At present, SANGAU has accelerated its growth by providing a complete Property and Rent Management services for the residential property. Explaining the importance of their services, Binu says,“Property management requires an investment of time and effort. It may not be practically possible for an owner to get into the nitty gritty of property management, especially if he has a full-time employment or is about to travel abroad for business reasons”. For property owners, SANGAU provides two types of services – Property Management services with or without rentals. Both include regular property inspections, preventive maintenance, and statutory payments. Their premium package in addition to the basic packages services includes Rent Management. This involves tasks such as advertising property for rental, finding a suitable tenant, maintenance services during the tenancy, vacancy inspection and settlement of security deposit payment. The company is more process oriented and transparent in their approach,as they have incorporated digital ways to enhance their business.

Based in Bangalore,SANGAU is looking forward to expanding their operations to tier I & tier II cities. Elaborating on the roadmap, Binu concludes, “We will be investing in systems and solutions to improve user experience online for prospective tenants that will enable them to make quicker decisions and minimize the number of property visits to finalize a home. We aim to be the biggest residential property management company in India.”

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SANGAU: Defying Old Property Management Methods via Transparency & Ethics

With continuous work migration within the country and abroad, people have been finding it difficult to manage their properties in their absence and thus rely on property management service providers. But unfortunately, majority of these service providers are not staunch as they sub-lease client's property, which not only mislead clients and results in loss of their ownership but also cause great damage to their property. On the other hand, the sector is witnessing several ‘fly-by-night’ operators who fail to deliver & maintain consistency in quality of deliverables, thereby setting a wrong example in the industry.

Unlike others, Bangalore-based SANGAU doesn’t sublet owner's property, rather manages residential real estate with or without rentals by its own. Owner’s entire property maintenance is done on actual rates(no hidden /additional cost) and rent agreement is directly signed between the owner and tenant, thereby keeping complete financial & operational transparency. Only after an owner’s approval is the property let out to the tenant. “We strive to give maximum return on investment by ensuring maximum occupancy whereas our average occupancy rate is over 94 percent. Serving this segment for more than a decade makes us aware of the rental market cycles & trends, and owners benefit from this expertise,” professes Binu Prakash, Managing Partner, SANGAU. Whether a property is occupied or vacant, SANGAU enforces superior quality, cost efficient and durable maintenance and also do free documentations. “Tenants who occupy a SANGAU managed property are very valuable to us and they are the reason behind our existence and the property owner’s RoI,” avers Binu.

Journey of SANGAU

The journey of SANGAU began at a time when Binu moved abroad in 2005 and required care taker for his Bangalore-based property. But he didn’t find any stalwart concierge and saw this as an opportunity to assist property owners (facing the same challenge)as well as a means to organize services in the real estate sector and provide employment.

Explicating on the inception idea, Binu speaks, “There were many others like me who didn’t know what to do but kept the property locked due to unavailability of genuine service providers

"SANGAU's entire property maintenance operations are outsourced to certified vendors who strictly adhere to company’s processes for cost effective and timely delivery of the solution based on quality requirements"

Our biggest challenge, when we started in 2007 was to explain people the meaning of property management as they were not familiar with the term”. By successfully educating clients and effectively managing their properties, the company over the years has carved a niche for itself in property management industry. Today, it serves maximum NRI clients and enhances its reach through the medium of trust, referral and word-of-mouth publicity.

A Boon for Owners & Tenants

With the conglomeration of services like BASIC(regular property inspections, preventive maintenance and statutory payments)and PREMIUM (advertising, finding tenant, maintenance during tenancy, vacancy inspection and settlement of security deposit, in addition to BASIC services), the venture with its robust systems & processes and a culture of process improvement tends to render end-to-end property & rent management solutions for residential property. Identifying the prime needs for one-on-one service, SANGAU always personalized its services wherein it offers tenants a wide range of properties to choose from with zero viewing & brokerage fees, easy move-in process, pleasant & comfortable stay with timely maintenance and hassle free vacancy & security deposit refund process. Besides,the company assists property owners who are not interested to rent their home, with regular property inspections, preventive maintenance and statutory payments.

To ease the crunches of clients, SANGAU allocates a dedicated manager who not only monitors the entire spectrum of property maintenance & management, and communicates promptly but also liaises with resident owners association on behalf of clients for the smooth functioning, and healthy relationship. These property managers constantly share knowledge and educate clients, keeping them abreast of the real estate scenario in Bengaluru. Additionally, the venture sets property maintenance expectations right at the time of occupancy in order to avoid vexatious sitch.It performs background verification (physical verification) including academic credentials & experience certificate & ex-employer check and takes references before onboarding its employees to avoid any unwanted situation.

Sangau's Team

SANGAU’s entire property maintenance operations are outsourced to certified vendors who strictly adhere to company’s processes for cost effective and timely delivery of the solution based on quality requirements. This process-oriented firm follows checklists& templates to ensure no important box is left unchecked, and uses online systems to maintain the consistency of quality deliveries. Improvements to systems and processes are constantly encouraged and feedback from clients & staff are taken seriously for process improvements and self development.

A Way Ahead

Pinning professionalism & transparency as the key aspects, SANGAU envisions acquiring more clients in Bangalore and later expanding to other Tier I & II cities. Meanwhile, the company is investing in systems and solutions to improve user experience online for prospective tenants to make quicker decisions and minimize number of property visits for finalizing the home. With these forthcoming techniques, SANGAU aims to become the country’s biggest residential property management company. “Maximum property occupancy and maintenance operational efficiency has been and will continue to be the core areas of our focus to enable us retain and improve a high level of satisfied customers,” concludes Binu.

Key Management:

Binu Prakash, Managing Partner In his 20 years of work experience, Binu has served several companies across verticals and co-founded Virgin Dreamzz India that is involved in natural and organic farming, and even helping people buy their own land for farming/farm house.

Office:Bangalore
Service:Property Management

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