FAQ

In essence by signing a contract the apartment / villa owner authorizes SANGAU to only manage and maintain the apartment / villa. If you are interested in our property management services we shall assist you with further details.

Caution Deposit is towards incidental expenses that may occur from time to time at your apartment / villa. This amount is refundable at the time of termination of the contract with the apartment / villa owner.

Service Charge payments are made for 12 months at a time. Service Charge payments for the current financial year is done after 31st March of the same financial year.

Goods & Service Tax is 18% of SANGAU Service Charges and payable to government. For more information please visit www.servicetax.gov.in

NO. There are no SANGAU service charges when the property is vacant.

2 months

- COPY of Sale deed is required as proof of ownership for the property under management. For this reason we also need an identity proof of the owner

- COPY of Khata is required, to confirm registration of property for tax purposes

We have 2 types of property management contracts
BASIC – without rent management
PREMIUM – with rent management
Please visit page https://sangau.com/bengaluru/property-management.html

When taking over a flat from the owner SANGAU requires that it be freshly painted. Owners can handle the painting themselves, or opt for SANGAU assistance. When a tenant vacates the flat, it will be repainted at the tenant's cost.

The owner signs a document to authorizes SANGAU to manage and maintain the property and sign rental agreement on the owner's behalf.

After owner contract signing SANGAU advertises the property on our own website, social media, real estate portals and agent network. Enquiries from prospective tenants are processed and property shown. Screening of tenant is done and tenant details shared with owner. On confirmation from the owner rental agreement is executed and security deposit collected and transferred to the owner. Inspection of the property is done every 6 months. Tenant complaints and repair requests and managed during a tenant stay. At termination of a rental agreement cost towards maintenance is assessed and adjusted in the refunded security deposit. Perform maintenance operations to prepare the property for the next tenant.

SANGAU will assign a dedicated property manager who will be your single point of contact for all maters pertaining to rentals, property maintenance, property payments to civic bodies and authorities and liaison with the resident owners association.

SANGAU pays the Property Tax on behalf of the owner every year after receipt of the payment from the owner. There is no additional cost towards this service. Owners also have the option to make the property tax payments online, if they wish.

Yes, you may contact your property manager to arrange for an inspection with a 48-hours' prior notice.

YES. We help obtaining Khata for apartments / villas managed by SANGAU as an add on service.

NO. However, for apartments / villas managed by SANGAU, we will facilitate the process of selling when requested by the owner.

Property taxes are paid upon request from the owner. The taxes are paid once the amount has been received by SANGAU from the apartment / villa owner. Receipts of payment are maintained for records.

YES. The same is handed over to the apartment / villa owner at the time of termination of contract.

NO. All properties managed by SANGAU are leased out on a 11 month rental term. SANGAU does not manage service apartments.

We attend to service calls within 48 hours of receipt of a complaint.

Yes. SANGAU manages residential properties with or without Rent Management for Single Floor Apartment, Duplex, Villa, Row House and Independent Residential buildings we manage only Apartments / Row Houses & Villas in a gated community.

Currently we operate in only Bangalore.

No. SANGAU only has a property management and maintenance contract with the owner for residential purpose. No alterations are made in any property and no property is used for commercial purposes.

No.

No.

SANGAUs’ tenant screening processes ensure that such situations do not arise. However, in an extremely rare scenario, if this occurs, SANGAU will assist the owner in legal proceedings, help in recovering rentals and support tenant eviction, at the owner's cost. SANGAU will not assume any liability of the legal proceedings and/or any consequential losses to the owner including rentals.

For occupancy by a foreign national in a SANGAU managed property, in addition to the standard tenancy processes we also submit relevant documents of tenant to the police station within which jurisdiction the property belongs. After occupancy of a property by a foreign national we ensure that during their stay they hold a valid visa.

SANGAU checks the validity of complaint raised and when relevant issue a warning notice to tenants for the first complaint. For repeated offences, tenant is served a vacancy notice.

In such scenario a new rental agreement is signed with the remaining tenants on the same terms and conditions for the remaining term.

SANGAU tracks rent payment regularly every month. When rent for a month is defaulted then we follow up with the tenant for payment and closure. When the matter is unresolved the tenant is served an eviction notice and appropriate action taken.

No. SANGAU transfers the complete security deposit amount received from Tenant to Owners.

Within three working days of a tenant move-in the security deposit received from the tenant is transferred to the owner’s bank account.

Security deposit amount is normally an equivalent of 6 to 8 months' rent, depending on the property and market scenario.

Yes, for every tenant change the security deposit collected from the tenant is refunded at vacancy after deduction of expenses towards repairs and maintenance. The new tenant the security deposit for his stay which is again transferred to the owner.

The property owner has access to SANGAU online systems and is always kept up to date with matters regarding their property. Document correspondences, when necessary, are by registered post at owner expense.

Yes. Owner should have an NRO account in India to receive rentals.

Yes. If you are already a member of SANGAU, you are entitled to 1 month of free service when your referral is positive. If you are not a member, we still would like to thank you and give you a token of appreciation when your referral is positive.

Yes. All financial transactions with SANGAU are online.

There is no minimum contractual period for owners. Both owners and SANGAU can terminate contract with a 2 month notice period.

NO. We strive to keep the apartment / villa occupied as much as possible throughout the year. The notice period for termination of a rental agreement is 2 months and during this period we search for prospective clients such as to minimize vacancy days, if any.

All money transactions to and from the tenant are directly with the apartment / villa owner into his/her Bangalore bank account.

Fittings, Fixtures and Furnishing are prone to normal wear and tear over time due to usage. Damages, if any, are rectified and cost borne by the tenant.

NO. Insurances, if any, are at apartment /villa owner costs.

YES. SANGAU provides the apartment / villa owner with all necessary details of the tenant.

YES. We provide all necessary information to an apartment / villa owner and seek approval before signing a rental agreement with a prospective tenant.

Tenant is responsible for all such payments during occupancy. At the time of termination of a rental agreement, all such payments to the concerned authorities are verified and meter readings noted where ever necessary. Outstanding payments are payable by the Tenant prior to termination of the rental agreement.

YES. We provide all necessary tenant information to an apartment / villa owner and seek approval before signing a rental agreement with a prospective tenant.

Tenant pays 2 amounts every amounts every month during the tenancy. Property Rent to the Owner and Association Maintenance amount to the Resident Owners Association.

No. SANGAU does not collect any broker fees from tenants.

Only SANGAU service charges and taxes are deducted in rental payments to owner.

SANGAU signs a Rental agreement with tenant on behalf of Property Owner.

All SANGAU properties are either semi-furnished or fully-furnished. Homes have ample lighting everywhere in the house, including bathrooms, balconies, utility area. All rooms including study room, living and dining area, except kitchen and balcony have ceiling fans. Bedrooms have built in wardrobes. Kitchen has built in cupboards and cabinets with racks for cutlery and crockery, Slab with hob and chimney, sink with water tap and an exhaust fan or window is available. The utility area should have a provision to set up a washing machine (water inlet, outlet and power plug). Each bathroom should have a hot water connection (with a 15 litre geyser), wash basin, mirror, towel and cloth hangers, western style commode, health faucet, shower, soap dish and exhaust fan. A doorbell is mandatory for the house. The flat should be freshly painted and cleaned with all the fittings in good working condition for the flat to meet SANGAU rental standards.

We provide plumbing, electrical, HVAC, cleaning, painting, pest control, and other essential property maintenance services.

Yes, we offer maintenance services for residential homes, apartments, and commercial spaces.

AMC covers scheduled inspections, preventive maintenance, and priority support for repairs. The scope can be customized based on your needs.

Our 24/7 emergency support ensures a technician is dispatched to your property promptly, often within a few hours.

Yes, we offer flexible on-demand services for property owners who need specific repairs or maintenance.

Absolutely! We offer free quotes, and all costs are discussed upfront to avoid surprises.

You can schedule services through our website, call center, or WhatsApp chatbot, Zara.

Our team follows strict safety protocols, including the use of protective gear and adherence to hygiene standards.

Yes, we provide end-to-end coordination with tenants for repairs and maintenance services.

We use high-quality materials and employ experienced professionals to deliver long-lasting results.

We assist with rental agreements, sale deeds, e-stamping, property tax filings, ownership transfers, and more.

Yes, we provide complete services for drafting, reviewing, and registering rental agreements at the sub-registrar's office.

Yes, we work with legal experts to verify the authenticity and compliance of property documents.

The timeline depends on document readiness and legal clearances, but it typically takes 1–2 weeks to complete.

Yes, we handle all required documentation, including legal heir certificates and property transfer processes.

Yes, e-stamping is required to validate agreements under Karnataka state laws. We provide this service seamlessly.

Absolutely! We assist with rectifying errors such as incorrect names, addresses, or survey numbers in property documents.

Yes, we offer assistance with property tax payments, including calculation, filing, and resolving discrepancies.

We follow strict data protection protocols and use secure systems to safeguard your documents.

You’ll need ID proof of both parties, address proof of the property, and passport-sized photos. We’ll guide you through the entire process.

Yes, we offer notarization services to validate documents for legal use.

Yes, we specialize in providing documentation services for NRIs, including PoA (Power of Attorney) and sale agreements.

Of course! We provide scalable documentation services for owners of single or multiple properties.

Costs depend on the type of service. Contact us for a free quote tailored to your requirements.

Yes, we offer secure digitization and storage of property documents for easy access and safekeeping.

We offer a wide range of designs, including sliding door wardrobes, walk-in wardrobes, and modular kitchen fittings tailored to your space and preferences.

Yes, we offer partial replacements to refresh specific sections while keeping the rest intact, saving costs.

We use high-quality materials such as engineered wood (MDF, HDF), laminates, and hardware from trusted brands to ensure durability and aesthetics.

Absolutely! We provide personalized design options that align with your budget while maintaining quality and functionality.

Yes, our designs focus on maximizing storage and utility, even in compact spaces, without compromising on style.

Typically, a new project is completed within 4–6 weeks, depending on the size and scope of work.

Replacement projects are usually faster, with completion times ranging from 2–4 weeks based on the extent of the replacement.

Yes, we offer end-to-end solutions, including the safe and eco-friendly disposal of old interiors.

Yes, we provide design mock-ups to help you visualize the final outcome and make informed decisions.

Yes, all our fixtures and fittings can be customized to match the colour, size, and style preferences of your property.

We can work with your pre-selected designs or suggest creative ideas tailored to your property’s aesthetics and functional requirements.

Yes, most of the materials and fittings we use come with manufacturer warranties. We also offer a workmanship guarantee for installations.

Yes, our services include coordinating necessary electrical and plumbing work to ensure a seamless installation process.

We follow a structured plan to minimize noise and dust, and our team ensures all work is completed efficiently without disrupting daily routines.

Of course! Click the "Get a Free Quote" button or call us directly to book a consultation at your convenience.